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Member Survey Results

by Annie Sutton

The 2009 Survey Results

We would like to express our sincere gratitude to everyone that took the time to respond to the recent survey on MANP and its services, as we received nearly 650 responses from current members, organizations that have never been members, and lapsed members. The information you shared with us will guide us as we continue to develop and refine some programs and services that will assist all nonprofits in Maine. Some of the survey highlights include:

• Over three quarters of MANP members are satisfied or very satisfied with their membership

• Nearly all member respondents are aware that MANP offers professional development workshops for nonprofits; the majority of whom have participated in at least one SkillBuilder training. Of those that have not participated, the most common reason cited was lack of time.

• Many respondents reported that the application to the Dirigo Awards is too time consuming. Look for a revised application this winter with fewer questions and a focus on leadership.

• Many respondents are aware of MANP’s Technical Assistance program and suggested that a helpful addition to this program would be a Frequently Asked Questions section on our website.

• Just over a third of former members are not aware that their membership with MANP had lapsed.

• Word-of-mouth networking is powerful throughout the sector, with two in five members, nearly half of lapsed members, and a third nonmembers, having first heard of MANP this way.

• Respondents were most aware of the MANP Job Board and the Wage & Benefits survey.

• Nonmembers stated that they would join MANP if they saw a concrete reason to do so.

Not surprisingly, the economy has affected numerous nonprofits throughout the state. Many are seeing a decrease in donations and funding resources while at the same time seeing an increase in requests for services. Respondents would like to see MANP support them during this time by:

– Continuing to offer the programs and services that we currently offer;

– Providing more trainings specifically on fundraising;

– Lobbying the State House on behalf of nonprofits;

– Informing the public (and media) of the importance of the sector;

– Facilitating collaboration among organizations;

– Providing information on various funding opportunities; and

– Offering trainings and/or resources on the topic of financial sustainability.

All groups are aware that MANP provides resources, services and professional development training workshops to Maine’s nonprofits. However, both members and nonmembers would like to have a better sense of the breadth of those resources and the depth that membership provides.

Again, we appreciate all of the feedback that was expressed in these surveys, and will work to address sector-wide issues.

To read an executive summary of the report, please visit our website to download the pdf.

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