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Technology

A nonprofit manages information with regard for confidentiality/openness, safety, accuracy, integrity, reliability, cost-effectiveness, and legal compliance. A nonprofit should invest in appropriate technology to enhance capacity and improve its efficiency, efficacy, and accuracy in the achievement of its mission. A nonprofit should also ensure the security of sensitive or confidential information, and ensure its document retention and destruction policy adequately protects information.
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5 Google Analytics Stats You Should be Tracking
Article/Blog
An article highlighting key google analytics statistics to track in order to assess website performance.
A Consumer’s Guide to Case Management Systems
Guide/Tool
This guide provides an overview and comparison of five widely-used case management systems, sometimes called client management systems.
Acceptable Use Policy
TechSoup
Article/Blog
This article reviews why it is important for an organization to have a policy outlining acceptable usage of its networks and technology resources, and includes a suggested lists of topics that should be covered.
Avoiding the Spam Filter: Email Marketing Best Practices
Sumac Nonprofit Software
Article/Blog
Make sure your organization's messages are getting seen by following these best practices for email marketing.
Backup Strategy
TechSoup
Article/Blog, Guide/Tool
Tools and strategies for protecting your organization against data loss.
Board Portals and Online Collaboration Tools
Idealware
Article/Blog, Guide/Tool
This guide provides a great overview of reasons boards consider portals and other online collaboration tools, as well as a summary of pros, cons and costs of various file sharing tools (such as dropbox and and google drive), project management tools (such as Basecamp or Central Desktop), and dedicated board portals (such as BoardPaq) that organizations may consider.
Choosing Software: Navigating the Vendor Demo
Idealware
Article/Blog
An essential part of choosing the right software is trying out the product, usually in a demonstration by the vendor. This article outlines helpful tips for getting what you need out of these vendor demos so you can choose the right CRM, CMS, fundraising database or other software.
CMSs: Content Management Systems
Guide/Tool
A CMS is a software package that lets you build a website that can be quickly and easily updated by your non-technical staff members. These reports look at popular available Content Management Systems to help nonprofits looking to replace an existing Content Management System, or implement one for the first time, in making an informed choice.
Connected Citizens: The Power, Peril and Potential of Networks
#netcitizens, Monitor Institute, John S. and James L. Knight Foundation
Article/Blog
This essay highlights groups that are creatively connecting citizens who are making a difference , explores how technology might impact public participation and leadership in the future, and  considers the role philanthropy can play in harnessing network-centric practices.
Donor Management Software
Article/Blog
These articles will help you assess the donor management software options available to you, and navigate discounted options through TechSoup.
Effective Project Management: 3 Critical Activities
NTEN
Article/Blog
Some simple suggestions for anyone embarking on planning and managing a project for the first time.
eNonprofit Benchmarks Study
NTEN, M+R Strategic Services
Research/Report
An annually produced analysis of online messaging, fundraising, advocacy, social media and mobile metrics for nonprofit organizations.
Finding and Managing Consultants and Vendors
Guide/Tool
The following resources will help you find and manage consultants and vendors, whether for a defined project, or ongoing support. If you need a referral for support on fundraising, strategic planning, legal issues, accounting issues, meeting facilitation, technology, or any other outside support, start here. (Many of the consultants and vendors in MANP's Yellow Pages offer nonprofit rates.)
Grants Management Systems
Idealware
Guide/Tool
Even relatively small grants programs can involve tracking dozens of applications, reviewers, requirements, and payments. Grants management software can save grantmakers time, making their processes more effective and transparent and transforming the way they do business. How do you choose the right system for your needs? This report is a good place to start—reviewing 29 different systems and comparing them against nearly 200 requirements criteria. First published in 2008 and updated in 2-16 with new systems and criteria to better help you find the right solution to your grantmaking needs.
How to Handle Your Nonprofit’s Technology When Staff Members Leave
Article/Blog, Sample/Template
This article outlines potential problems related to technology that can arise during a staff transition, as well as steps your nonprofit can take to handle transitions well while maintaining system and data integrity and access. Plus, a worksheet to help your nonprofit keep track of your technology.
Idealware
Organization/Agency
A nonprofit themselves, Idealware provides thoroughly researched, impartial and accessible resources about software to help nonprofits make smart software decisions.
Influencing Public Policy in the Digital Age
Alliance for Justice
Guide/Tool
This publication addresses the many questions nonprofit organizations have about advocacy in the new environment of digital communication. This document provides guidance on how nonprofit advocates can stay within the law and also use new technology to enhance their participation in the democractic process.
Major Donor Development
Guide/Tool
The following resources provide suggestions on starting a major donor program, asking for major gifts, and stewarding relationships with major donors.
  • Missing Attachment
Mobile Device Management
Article/Blog
In an increasingly mobile world, nonprofits need to put in place policies that consider both flexibility for employees, and data security. The following resources will help your organization address the use of mobile devices.
Nonprofit Good Practice Guide
Organization/Agency
Resources and information on good practices in all areas of nonprofit management, including a section on volunteerism.
Nonprofit Technology Policy Workbook
Idealware
Guide/Tool
Good technology policies protect your organization’s data and reputation by providing clear guidance on what’s acceptable and how to manage risky situations. By documenting your policies, sharing them widely, training users to understand them, and enforcing them consistently, your nonprofit can significantly reduce the risks and ensure that everyone is clear on what’s expected. This workbook will walk you through a process to develop policies that make sense for your organization, such as acceptable use of technology and networks, personal devices for work, how to respond to an IT incident, and how to recover your technology after a major disaster.
NPower
Organization/Agency
Nonprofit technology support organization with locations across the country. Online resources include: articles, links, tools, planning assistance, and technical assistance.
Online Donation Tools
Guide/Tool, Research/Report
What tools can help you collect donations via credit card through your existing website?  This article breaks down the options, what features are available, and a set of software tools that might work well for you.
Quickbooks Training
TechSoup
Video/Tutorial
Many organizations use Quickbooks for their accounting. These free recorded webinars can help you make the most of the software.
Search Engine Optimization (SEO)
Guide/Tool
These articles and guides provide an overview of the key terms and strategies involved in Search Engine Optimization (SEO), and tips for how to make sure your website content shows up in search results.
Strategic Leadership: What a Nonprofit Leader Really Needs to Know About IT
Article/Blog
An interesting article outlining the skills a leader needs to manage technology planning, and how they are comparable to the way other types of projects are managed. The article also includes aspects to consider and pitfalls to avoid when doing technology planning.
Technology Literacy Benchmarks
Npower
Guide/Tool
Tool to help nonprofits grapple with technology. Score yourself and find out how you can better use technology to achieve your mission.
TechSoup
Organization/Agency
Excellent technology support organization providing topic-specific articles, product and hardware donations, free software downloads, services directory, forums, a free e-newsletter (TechSoup By the Cup) and more.
The Community Corps
Organization/Agency
Many nonprofits have limited or no IT staff. The Community Corps matches pro bono resources with nonprofits in need of support related to technology.
Unleashing Innovation: Using Everyday Technology to Improve Nonprofit Services
MAP for Nonprofits, Idealware
Research/Report
This report features common characteristics and illustrative case studies of nonprofits using technology successfully.
Website Redesign
Guide/Tool
Creating or redesigning a website is a major project worthy of thorough planning. These guides will help you understand your audience and their needs, identify what your organization is trying to communicate, and evaluate how well your current site meets these goals. If you decide that a new website is the right next step, these resources provide a framework for the process, from vendor selection through design, development, testing and launch.
Working With Technical Volunteers
TechSoup
Guide/Tool
Use this guide to assess your technical needs, identify areas where volunteers can help, recruit technical volunteers and assess their skills, manage technical volunteers, document their work, and find resources that will help your volunteers throughout the process.
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